Affordances for tourism service design

A Product-Service Systems Design Method with Integration of Product Elements and Service Elements Using Affordances

This paper describes the systematic design method for Product-Service Systems (PSS) where service and product elements are integrated using affordances. In the PSS design method, a service element is composed of the activities from the service blueprint and the functions from the function analysis. The service elements contain the service providers and receivers and their activities and are to ...

Affordances in design

Dynamics of Affordances and Implications for Design

Affordance is an important concept in HCI. There are various interpretations of affordances but it has been difficult to use this concept for design purposes. Often the treatment of affordances in the current HCI literature has been as a one-to-one relationship between a user and an artefact. According to our views, affordance is a dynamic, always emerging relationship between a human and his e...

Affordances for Interaction: the Social Is Material for Design

In this article, I explore an ecological approach to social interaction, using the concept of affordances to describe material properties of the environment that affect how people interact. My examples come mainly from the design of technologies that support collaboration. The physical properties of paper and electronic media—for instance electronic mail or video communication system —affects h...

Service convergence and service integration in medical tourism

Purpose: The goal of this paper is to introduce and discuss the concepts of service convergence and service integration, illustrate them in the context of the medical tourism industry, and link them to factors that contributed to the success of a medical tourism firm. Methodology: The basis for the conceptual development of service convergence and service integration is an in-depth case study o...